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Adding a New Service

Overview

Services in iBill.io represent the actual products or subscriptions assigned to customers (e.g., internet access, VoIP, static IPs). Adding a new service links a customer to a product, sets up billing, and enables service management. This guide provides a clear, professional workflow for adding new services.

Step-by-Step: Adding a New Service

  1. Start the Add Service Process
  2. Go to the Services section in your admin dashboard.

  3. Click Add New Service.

  4. Select the Customer

  5. Use the dropdown or search bar to find and select the customer who will receive the service.

  6. Choose the Product

  7. Select the product to assign (e.g., data plan, VoIP, static IP).

  8. Product details will appear for review and editing.

  9. Configure Service Details

  10. Description: Add a clear description for internal or customer reference.
  11. Username: Set the service username (a realm may be appended automatically).
  12. Password: Enter a password or leave blank to auto-generate one.

Best Practice: Use strong, unique passwords for all services.

  1. Set Billing Information
  2. Price: Adjust the service price if needed.
  3. Billing Cycle: Review and confirm the billing cycle (monthly, yearly, etc.).

  4. Next Invoice Date: Set or edit the next invoice date as required.

  5. Save the Service

  6. Review all details for accuracy.
  7. Click Create Service to finalize.

After Creation: Managing the Service

  • You will be redirected to the service profile, where you can:
  • View and edit service details.
  • Review billing and invoice history.
  • Access technical info (e.g., Radius credentials, static IPs, usage stats).
  • Add or edit Radius AVP pairs for advanced network configuration.
  • Monitor usage and cap information.

Best Practices

  • Double-check customer and product selection before saving.
  • Keep service descriptions clear and consistent for easy management.
  • Regularly review billing cycles and invoice dates to avoid missed payments.
  • Use Radius AVP pairs only if you understand their impact on network authentication.

Troubleshooting

  • If a service fails to activate, verify all required fields and product compatibility.
  • For billing issues, check the next invoice date and billing cycle settings.
  • Contact support for advanced configuration help.

For ongoing management, see the Managing Services section.