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Managing Resellers

Overview

The Manage Resellers section allows you to view, search, and administer all resellers in your iBill.io system. This is essential for maintaining up-to-date records, monitoring reseller activity, and ensuring smooth business operations.

Reseller List & Actions

When you access the Manage Resellers page, you will see a table listing all resellers with key details: - ID: Unique identifier for each reseller. - Name: Reseller or company name. - Phone Number: Primary contact number. - Email Address: Main contact email. - Registration Date: When the reseller was added. - Status: Indicates if the reseller is active or disabled.

Actions Available

For each reseller, you can: - Enable/Disable: Activate or suspend a reseller’s account. - Edit: Update reseller details. - Delete: Remove a reseller (use with caution; this is permanent). - Contact: Send a message or email directly to the reseller. - Contact Customers: Send SMS to all customers under a reseller. - View Customers: See all customers associated with the reseller. - View Invoices: Access the reseller’s invoice history. - View Services: Review all services managed by the reseller.

Tip: Use the checkboxes to select multiple resellers and perform bulk actions, such as enabling, disabling, or deleting several accounts at once.

Filtering & Searching

  • Use the filter section above the table to search for resellers by name, status, or other criteria.
  • This helps quickly locate specific resellers or groups for management or reporting.

Best Practices

  • Regularly review reseller statuses and contact information to ensure accuracy.
  • Use bulk actions for efficiency when managing large numbers of resellers.
  • Document any changes or communications using the notes feature in each reseller’s profile.

Troubleshooting

  • If you cannot find a reseller, double-check your filter criteria and spelling.
  • For issues with actions (e.g., enabling/disabling), ensure you have the correct permissions.
  • For further help, use the support button at the top right of the page.

Continue to the next section for managing reseller payments.