Reporting

Overview

The Reporting section in iBill.io provides powerful tools to analyze your business performance, track key metrics, and generate actionable insights. Reports are grouped by category, making it easy to find the information you need for customers, services, invoices, payments, and network activity.

Available Reports

Customer Reports: Analyze customer value, earnings, new signups, and debtors.
Service Reports: Track service usage, activations, and churn.
Invoice Reports: Monitor invoice status, overdue amounts, and payment trends.
Radius Reports: View network authentication and session activity.
Payment Reports: Review all payment transactions and trends.

How to Use Reports

Access the Reporting Section
Navigate to the Reporting area from the main menu.
Select the report category you wish to view.
Filtering and Customizing Reports
Use date range filters to focus on specific periods.
Apply additional filters (e.g., by customer, service, or status) as available.
Most reports offer graphical and tabular views for easy analysis.
Interpreting Report Data
Graphs provide a visual summary of trends and totals.
Tables list detailed data, such as customer names, invoice amounts, or payment dates.
Hover over chart elements for more details.
Exporting Reports
Many reports can be exported as CSV or PDF for further analysis or sharing with your team.

Best Practices

Review reports regularly to monitor business health and spot trends early.
Use filters to drill down into specific issues, such as overdue invoices or high-value customers.
Export and archive key reports for compliance and record-keeping.
Share relevant reports with your team to drive informed decision-making.

Troubleshooting

If a report is missing data, check your filter settings and date ranges.
For slow-loading reports, try narrowing the date range or reducing filters.
Contact support for help with custom reporting needs.

For more details on financial and operational management, see the Payments and Services sections.